New Communications

Creating a new communication from the Mail tab opens a blank PrescribeIT Mail window. This method is ideal when sending a general communication to the prescriber.

To create a new communication from the Mail tab:

1. From the Workbench, select the PrescribeIT tab > Mail tab.
2. Select New.
   
   The PrescribeIT Mail window opens.
3. Enter the applicable information.
4. Select Send.
   
   The communication is sent to the prescriber.

Creating a new communication from the patient's Profile tab populates the patient information and, if a specific prescription is selected, the doctor and drug information. This method is ideal when sending a communication to the prescriber about a specific patient or prescription.

A new communication from the patient's Profile tab can be created with or without a prescription selected.

• If a PrescribeIT® prescription is selected - the Doctor, Patient and Drug fields are auto-populated.
• If a non-PrescribeIT® prescription is selected - the Doctor and Patient fields are auto-populated. The drug information is entered in the Message field.
• If a prescription is not selected - the Patient field is auto-populated.

Note: The patient and prescription do not need to be synchronized with PrescribeIT® for a communication to be sent to a prescriber through PrescribeIT®. The only requirement is the prescriber is PrescribeIT®-enabled.

To create a new communication from the patient's Profile tab:

1. Search for and select the patient.
2. Select the Profile tab.
3. Optional - select a prescription.
4. Select Rx > Mail.
   
   The PrescribeIT Mail window opens.
5. Enter the applicable information.
6. Select Send.
   
   The communication is sent to the prescriber.

Note: Only one prescription on the patient's profile can be selected when creating a new communication. If more than one prescription is selected, the Mail button is disabled. The exception to this is if the selected prescriptions belong to the Split Rx group.

Creating a new communication from an incoming PrescribeIT® transaction open the PrescribeIT Mail window with the Doctor, Patient and Drug fields auto-populated with the information from the PrescribeIT® transaction. This method is ideal when sending a communication about an incoming PrescribeIT® transaction.

A new communication can only be created for the following incoming PrescribeIT® transactions:

• New Rx Request
• Renewal Rx Request
• Renewal Responses (Authorizations)
• Cancel Rx Request

To create a new communication from an incoming PrescribeIT® transaction:

1. From the Workbench, select the PrescribeIT tab.
2. Select on of the transaction types listed above.
3. Select Process. Depending on which transaction type is selected, one of the following windows open:
   • If a New Rx Request or Renewal Rx Request is selected, the New Rx window opens.
   • If a Renewal Response (Authorization) is selected, the PrescribeIT® Authorization Request Response window opens.
   • If a Cancel Rx Request is selected, the Cancel Rx Request window opens.
4. Select the mail icon beside the Drug field.
   
   The PrescribeIT Mail window opens.
5. Enter the applicable information.
6. Select Send.
   
   The communication is sent to the prescriber.